Policies + FAQ

SHIPPING

Please allow 5-7 business days for any orders that include ready-made earrings to ship. Any earrings that are pre-orders will have specific turnaround times listed when purchasing.

After your package enters the postal system, it will take another 3-5 business days to arrive depending on where you live.  All packages are mailed through USPS and I simply cannot guarantee that your package will arrive on a certain day. I ask for and deeply appreciate your patience in waiting for your jewelry.


RETURNS

Returns and exchanges are not accepted unless the item you received is broken or damaged upon arrival. Notice of the defective item must be submitted at the email below within 72 hours of the item being received (as timestamped by USPS tracking).

If you have any questions, concerns, or problems regarding your jewelry, please email me your inquiries + order number at makermeganclay@gmail.com.


CLAY EARRING CARE + INFO

Polymer clay is extremely light! I often forget that I am even wearing earrings when I have a pair on (which is almost always)! Clay is extremely durable, however, it should not be bent or it could snap.

Earrings should not be worn in water. If anything gets on your earrings, you can use a q-tip or damp towel with a small amount of rubbing alcohol to remove.

Due to the handmade nature of my earrings, please expect and allow for variations in your piece from the photos.


GOLD JEWELRY CARE + INFO

All gold and stainless steel jewelry is hypoallergenic.

In order to increase the longevity of your gold and stainless steel jewelry pieces, I recommend the following:

  • Do not shower in, swim in, or get your jewelry wet.
  • Remove jewelry before going to bed and before exercising.
  • Avoid contact with oils, perfumes, lotions, creams, harsh chemicals, etc.
  • Store your jewelry in a cool, dry place when not in use and avoid direct sunlight.
  • Do not twist, tug on, or pull your earrings as rough handling may cause them to break.
  • Make sure all jewelry items are securely fastened on your ears; I am not responsible for lost/missing earrings due to not verifying items are completely fastened.

WHOLESALE

It is an honor to see my work in shops across the country! For more information in regards to becoming a wholesale partner with Maker Megan, please send me an email at makermeganclay@gmail.com or shop with me on Faire: https://makermegan.faire.com. Please provide information about your store and I will get back to you as soon as possible!